Terms & Conditions

Welcome to Salvana’s Terms and Conditions page. Here are the important details you need to know when shopping with us at Salvana Clothing, based in Somerset West, Cape Town. For any further queries, please contact us via email at info@salvana.co.za or call +27 (0) 83 260 5354. You may also visit our showroom at Twin Oak Centre, 148 Main Rd, Somerset West, Cape Town, 7301.

General Information:
Salvana offers high-quality clothing items created specifically for today’s busy woman. By fusing versatility, comfort, and style, we strive to bring elegance and convenience to our customers’ everyday lives. Our primary objective is making fashionable yet functional garments easily accessible to women who appreciate quality.

Website Use:
By accessing and using our website, <https://www.salvanaclothing.co.za>, you agree to abide by these terms and conditions. If there are any changes made to the terms and conditions, an updated version will be published on our site. It is essential that you review them periodically for updates.

Product Descriptions:
We take great care in describing each product accurately; however, slight variations might occur due to differences between computer screens and mobile devices. Fabric textures and colors cannot always be perfectly represented digitally, but rest assured, our team strives for consistency across our collections.

Availability:
Stock levels displayed on our website do not necessarily reflect real-time availability since other users could be placing orders simultaneously. Although rare, discrepancies may arise, leading to out-of-stock situations before order confirmation. In such cases, we will notify you promptly and issue refunds if necessary.

Order Acceptance:
Once we receive your order, we will send you an acknowledgment confirming receipt. This does not constitute acceptance of your order; rather, it indicates that processing has begun. Our acceptance comes once we have successfully charged your payment method and shipped the products. No contract exists until then.

Pricing:
All prices listed on our website include VAT where applicable. However, international shipping charges apply separately depending upon location. Please note that currency conversion rates may impact final costs, which remain subject to change without notice. All transactions are processed in South African Rand (ZAR).

Payment Methods:
Currently, Salvana accepts credit card payments through PayFast or direct EFT transfers within South Africa only. International clients must use alternative payment methods like Wise or similar platforms for foreign exchange settlement prior to checkout completion.

Shipping:
We dispatch orders daily except Sundays and public holidays. Delivery times vary according to region. Local South African shipments usually arrive within two working days while international delivery periods depend on individual countries’ postal services. Shipping fees cover handling and packaging expenses.

Returns Policy:
Should you wish to return any item(s), kindly inform us within seven business days following receipt. Unworn and unwashed merchandise with original tags attached qualifies for returns. Upon receiving returned goods, inspections are conducted before approving refunds. Returned packages should carry tracking numbers to ensure safe transit back to us. Refunds exclude shipping fees.

Liability Limitations:
While we endeavor to maintain accuracy throughout our platform, errors occasionally happen. Therefore, we reserve the right to correct mistakes or update information whenever needed. Furthermore, although we exercise reasonable efforts to protect user data, security breaches are possible despite precautions taken. Hence, Salvana shall not bear responsibility for unauthorized access to customer accounts nor subsequent losses resulting therefrom.

Governing Law:
These terms and conditions fall under the jurisdiction of South African law. Any disputes arising from the interpretation or execution of these provisions will be resolved exclusively by competent courts within South Africa.

Please feel free to reach out to us at info@salvanaclothing.co.za or (+27) 83 260 5354 with questions regarding our policies or anything else related to Salvana Clothing. Thank you for entrusting us with your wardrobe needs!

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