Refund Policy

At Salvana Clothing, we aim to satisfy our valued customers completely. Should you find yourself dissatisfied with any purchase, our straightforward refund process ensures fairness and ease. Kindly read the guidelines below carefully before initiating a return request.

Eligibility Criteria:
To qualify for a refund, adhere to the following criteria:

  1. Notify Us Within Seven Days: After receiving your order, inform us within seven business days should you desire a refund. Email us at info@salvanaclothing.co.za or call +27 (0) 83 260 5354.

  2. Original Condition Requirement: Only unused, unwashed items with original tags still intact are eligible for returns.

  3. Packaging Carefully: Ensure secure packaging during transport to avoid damage en route. Include a copy of your invoice inside the package so we can expedite processing upon arrival.

  4. Track Your Package: To monitor progress, utilize tracked mail options to guarantee timely delivery back to us. Keep records containing your tracking number handy for future reference.

Excluded Scenarios:
Regrettably, certain circumstances prevent approval of refund requests, including:

  • Damaged Goods Due to Negligent Handling During Transit
  • Late Returns Resulting from Customer Delay
  • Absence of Required Documentation (e.g., Proof of Purchase)
  • Products Exclusively Customized According to Client Specifications

Approval Process:
Upon inspecting returned items, we will communicate our decision concerning your refund status. Approved claims typically result in full reimbursement minus initial shipping fees. Once approved, allow up to ten business days for funds to appear in your account.

For further assistance or clarification regarding our refund policy, don’t hesitate to get in touch via email at info@salvanaclothing.co.za or phone at +27 (0) 83 260 5354. We look forward to serving you better!

Kind regards,
Daniella Els & The Salvana Team

Shopping Cart
Scroll to Top